Shipping policy
The Cumquat Tree will always use reasonable effort to provide efficient and effective delivery to you within the timeframes advised.
- Delays – the delivery times advised by The Cumquat Tree are an estimate only and no liability will be accepted for delays in delivery. A delayed delivery does not give you the right to cancel an order.
- Delivered Items – once the delivery of goods has been signed for at the receiving address the transaction is considered complete.
- Authority to leave – If you give authority to leave a delivery without signing for it you inherit all risks associated.
- Redirect – if you change the delivery address to another address once the parcel has left our warehouse, it is your responsibility to liaise with the delivery company directly to make new arrangements. You may be required to pay additional charges to the delivery company, and you accept that you inherit all risk associated with delivery of the goods.
- Return to sender – If your package is returned to The Cumquat Tree for any reason, you will be notified and given options of redelivery or collection from The Cumquat Tree store. If the return is not acted upon by you, The Cumquat Tree will store your items for a maximum of 3 months (from return date) before the goods will be forfeited by you and disposed of by The Cumquat Tree.
- Damaged goods – you must inspect the goods within 7 days of receipt and advise The Cumquat Tree by providing an image of the damaged item, along with the order details, if deemed damaged in transit we will replace the damaged item at our cost.
- Alcohol – liquor licencing laws require any gift box which contains alcohol to be delivered to a recipient who is 18 years or older & cannot be sent to the purchaser.