FREQUENTLY ASKED QUESTIONS
HOW IS MY PREMIUM GIFT PACKED?
- With 100% care!
- Each gift box is packed with natural wood filling around each item to ensure a snug fit and non-movement of items during transportation
HOW IS MY PREMIUM GIFT DELIVERED?
- All hamper orders are $14.95 Australia wide.
- All other orders qualify for flat rate standard shipping Australia wide for $9.95.
- Delivery is approximatley 2-3 business days for standard Metropolitan areas and 3-5 days for semi-rural and rural locations. You will receive your order completion notice once we have shipped the item.
- All Orders placed online will be processed (lovingly hand packed) and completed within 48hrs of purchase ready for collection by our shipping partners.
- Orders placed Friday and Saturday will be completed ready for collection by our shipping partners the following Monday.
- As the purchaser, you will be able to track the delivery of your parcel via the tracking information we will send you.
- Although all effort is taken to ensure the delivery times quoted do not change, during peak periods, holidays or severe weather occasions, some delivery time frames may change.
- We use a combination of couriers and Australia Post for deliveries around Australia.
- Shipment to PO Boxes will be shipped via Australia Post.
CAN I ORDER MULTIPLE GIFT BOXES?
- Yes you can. If it is for personal gifting, you will need to complete each order individually via our website and check out at the end of each order.
- If you are local to any of our stores (see store locations here), you are welcome to come in and create a hamper in store, which you can then take away with you, or we can arrange delivery.
CAN I GET A TAX INVOICE?
- Yes you can. You will receive your order confirmation from our online store to your email, but should you require a tax invoice, please contact us and we can email one to you.
REFUNDS AND RETURNS
- Unfortunately we do not do refunds for change of mind from either the purchaser or recipient.
- In the unlikely event that one of our products reaches you in a non-perfect condition (such as breakage), please contact us within 7 days of delivery and send us an image of the item, along with the order details, and we will replace the damaged item at our cost.
- Please remember that some items contained within The Cumquat Tree Hampers are hand made, so there is an expectation that not every item is identical and will have flaws.