HOW IS MY PREMIUM GIFT PACKED?

• With 100% care!
• Each gift box is packed with natural wood filling around each item to ensure a snug fit and non-movement of items during transportation 

HOW IS MY PREMIUM GIFT DELIVERED?

• All hamper orders are $14.95 Australia wide.
• All other orders qualify for flat rate standard shipping Australia wide for $9.95.
• Delivery is approximatley 2-3 business days for standard Metropolitan areas and 3-5 days for semi-rural and rural locations. You will receive your order completion notice once we have shipped the item.
• All Orders placed online will be processed (lovingly hand packed) and completed within 48hrs of purchase ready for collection by our shipping partners.
• Orders placed Friday and Saturday will be completed ready for collection by our shipping partners the following Monday.
• As the purchaser, you will be able to track the delivery of your parcel via the tracking information we will send you.
• Although all effort is taken to ensure the delivery times quoted do not change, during peak periods, holidays or severe weather occasions, some delivery time frames may change. 
• We use a combination of couriers and Australia Post for deliveries around Australia. 
• Shipment to PO Boxes will be shipped via Australia Post.

CAN I ORDER MULTIPLE GIFT BOXES?

• Yes you can. If it is for personal gifting, you will need to complete each order individually via our website and check out at the end of each order.
• If you are local to any of our stores (see store locations here), you are welcome to come in and create a hamper in store, which you can then take away with you, or we can arrange delivery.

CAN I GET A TAX INVOICE?

• Yes you can. You will receive your order confirmation from our online store to your email, but should you require a tax invoice, please contact us and we can email one to you. 

REFUNDS AND RETURNS

• Unfortunately we do not do refunds for change of mind from either the purchaser or recipient.
• In the unlikely event that one of our products reaches you in a non-perfect condition (such as breakage), please contact us within 7 days of delivery and send us an image of the item, along with the order details, and we will replace the damaged item at our cost.
• Please remember that some items contained within The Cumquat Tree Hampers are hand made, so there is an expectation that not every item is identical and will have flaws.

Do you have any further questions? Refer our terms and conditions and privacy policy or Just contact us and we can certainly assist you with any further questions you may have.